Services and Solutions

Driving Growth in Business
Leading Organic Growth

Sales Transformation

Customer Experience

Performance Culture

Talent Management

Driving the Mission in Government
Performance Culture

Talent Management

Programs available through OPM

Forum Capabilities
Research Based Curriculum

Library

Documents by Category
Organic Growth & Performance Culture

Sales Transformation

Customer Experience

Talent Management

Research Studies
Strategic Account Management: How Account Leaders Build Alliances with Key Clients

Uncommon Practice: What Leading Companies Do to Build Customer Loyalty

How Customers View Cross-Selling

Strategic Account Management: Getting it to Work

Roadmaps for Delivering Winning Service

How Sales Forces Sustain Competitive Advantage

One Size Doesn't Fit All: The Distinct Leadership Capabilities for Organic, Alliance, and M&A Growth

The Challenge of Change

Lies About Learning to Lead

Sales Force Effectiveness: a "Street Level" View

Growth, Talent, and the Three C's: A Review of Global Business Trends

Client Case Studies
Creating and Embedding a Customer-Focused Culture

Creating a Focused Sales Culture

Learning to Cross Sell

Transforming a Sales Force from Process-Based to Customer-Based

Reaching a New Level of Performance

Jump-Starting Growth and Driving Profits through a Branded Customer Experience

Increasing Customer and Employee Loyalty

Clarifying and Delivering the Value Proposition

Sweetening the Customer Experience and Revenue at Häagen-Dazs

Tools for Developing People
Transitions Cost More Than You Think

Tactical Guide to Establishing Credibility

Gaining Competitive Advantage Through Service: The Customer Service Assessment

Sales Manager's tip sheet - keep it to just three hats

Customer Experience Implementation Assessment

White Papers and Articles
The Cure for the Common Sales Force: It's not just what, but how you sell that wins in the increasingly competitive world of pharmaceutical sales

The Sales Managers Precarious Perch: How High-Performing Sales Managers Find Balance, Deliver Results

As the Economy Rebounds, Will Your Sales Force?: A revitalized economy requires new sales force and sales management strategies

At a Loss for Words How Salespeople Squander Conversations with Senior-Level Customers, and What to Do About It

Building a Leadership Pipeline: Developing a Sustainable Supply of Leaders Ready to Execute Your Strategy - Now and in the Future

Loyalty by Design

Uncommon Practice: What Leading Companies Do to Build Customer Loyalty

Measuring Up: Find out if your leadership development programs are paying off

Rx for Pharmaceutical Companies: A Healthy Dose of Leadership

The Pressure Paradox

Communicating with Stories

Turning Action Learning into Business Results - 7 Keys to Success

Climate - Lighting the Fire of Success

Developing High-Potential Leaders

Developing Mid-Level Leaders

Developing First-Line Leaders

Sales Managers: The New Triple Threats in Driving Organic Growth

The Territory Time Warp

Building a Leadership Pipeline: Government

Leading for Growth: the Distinct Capabilities for Organic, Alliance, and M&A Growth

Leading Organic Growth

Leading Organic Growth Through Customer Focus and Innovation: an interview with Clive Chesser

The Need for Innovation: an interview with Doug Bate

Being Good at What Matters Least to Customers

Secrets of the Most Successful Sales Managers

Are Your Salespeople Tuned Into The Customer's Wavelength?

Managing the Dilemma Between Transaction and Relationship Selling

8 Leadership Mistakes That Stall Growth

Do You See The Gorillas?

Simplicity 1-2-3: 1 Law, 2 Common Threads, 3 Questions

The Customer Experience: People Make the Difference

Is BCE just for B2C?

Achieving Predictability or Creating Advocates: Are they mutually exclusive?

Growing Your Company Through Customer Focus: What does it take?

How Healthy is Your Brand?

Driving Growth Through Sales Transformation

Beyond Strategy: Transforming Performance Through People

Contact Us

Global Offices

News

Job stress beginning to take toll on some airline workers

Cross-Selling: Serve Well, Then Sell

Forum Corp. to expand its "First 90 Days" product line

Training Trends: Four sales training companies outline the newest ways to help salespeople get to "yes"

Got Class? When it comes to learning, many companies say they are still doing it the old-fashioned way

Continuing ed: Businesses partner for employee growth

Full Potential: How to elevate your entire sales force to the same level

The Ultimate Motivation Guide: Happy Sales Force, Happy Returns

The Conference Board 2006 Leadership Development Conference--Developing a New Cadre of Global Leaders for Top-Line Growth

Your Secret Weapon for Retaining Talent

Finding the Weak Links - According to a recent survey, top executives are consistently underwhelmed by their companies' sales forces. What can executives do to improve their sales functions? Strive for a full spectrum of excellence.

Data Point: Sales Reps' Biggest Mistakes

The first 90 days: Success strategies - Book offers transition strategies for new government leaders

Sink or Swim

Climate: Lighting the fire of success

Firms Walk Fine Line With 'High Potential' Programs

Study on customer service cross-selling: companies should serve well, then sell

Study identifies 3 key service skills for earning customer loyalty

The Forum Corp. advises companies to "retention reality check", guard against loss of talent to improved job market

Forum Corp.'s assessment tool helps managers gauge, improve customer service

Rules to Learn By

Forum Corp. and author Michael Watkins launch unique program to speed leaders' transitions into new roles

Checking in New Leaders Before Guests Check Out

Rx for Pharmaceutical Companies: A Healthy Dose of Leadership

Meeting the Challenge of Credibility

Hotel Customer Loyalty: Splitting Hairs

The Magic of Blending e-Learning, Classic Training

Experiencing the Next Competitive Battleground

Learning to Lead: How Companies Grow Profits by Growing Leaders

Exceptional Service Spurs Exceptional Sales

Helping Hotel Employees Learn---Without Reservation

Sink or Swim

Rules for Retention

Irving Oil Fuels its Leaders

Leadership Success: Transitioning Leaders Into New Roles

Customer Experience: A Performance Driver

Are you experienced? Why the customer experience is now at the top of the CEO's agenda

Sales Managers: Concentrate on Just Three Hats

Bankers, in talent crunch, look to lure Generation Y

Help Newly Hired Executives Adapt Quickly

Get your new leaders on track as fast as possible

Forget Cost Synergies - Successful M&A Is About Talent Retention, Claims New Research

Companies want to grow, but executives not ready.

Mergers and acquisitions. Don't let talent slip through.

Growth Strategies Might Determine Direction of Leadership Development Activity

Leaders Not Prepared to Lead Growth, Survey Says

A successful merger is as much about talent as it is about business synergies

American Express: Charged with Leadership-Driven Talent

BPM's Missing Link

Forum unveils four new programs to teach senior managers how to lead change, growth

Staff Need More Support If Businesses Are To Grow, Claims New Research

Future Challenges Outlined

Ready for Take-Off

As job cuts increase, organizations and managers face tougher task executing strategy

Corporate hopefuls drawn to centres like HK amid a "talent drought"- An Interview with Forum CEO Dr. Edwin Boswell.

Events

Excellence in Government 2006

Society for Human Resource Management (SHRM) 58th Annual Conference & Exposition

Talent Management & Leadership Development 2006

The 2006 Leadership Development Conference

The European Conference on Customer Management

European Leadership And Talent Management Summit 2006

The High Performance Sales Organisation: Utopia, Myth or Reality?

The War for Talent in the Financial Sector

Telecoms Talent Management & Leadership Development Forum 2006

PharmaForce 2006

Account Planning Strategies for the 21st Century Sales Leader Webinar

16th Annual Southeast Human Resource Conference

Chief Learning Officer Symposium

Leaders in London

Pharma Sales World

Elliott Masie's Learning 2006

Webinar: How to Grow the Next Generation of Global Leaders

Leading Growth Through Transitions

Preparing Leaders for Growth: Executive Breakfast Briefings

Chief Learning Officer Magazine Spring Symposium

Talent Management & Leadership Development 2007

Excellence in Government 2007

European Customer Management World

Leading Organizational Change & Transition: Maximizing Your Organization's Change Capabilities

The Talent Challenge 2007

The Conference Board's 2007 Leadership Development Conference

Preparing Leaders for Growth

Leading Growth webinar series

Leaders in London

Leadership Strategies to Achieve Results: Executive Breakfast Briefings

Key Trends 2008 to 2012 Breakfast Briefing - Australia, Singapore & Hong Kong

Preparing Leaders for Growth Breakfast, Charlotte NC

Talent Management and Leadership Development

Tri-State HR - Monthly Meeting

SHRM 60th Annual Conference & Exposition

Key Business Trends - an Executive Briefing

Critical Future Leadership Trends - Executive Briefings (North America)

Upcoming Trends for Global Business - Breakfast Briefing (London)

Preparing Leaders for Change & Talent Management: Executive Briefings (North America)

Talent Challenge 2008

Keeping Your Sales Engine Running in a Slowdown - Breakfast Briefing (London)

Upcoming Trends for Global Business (Webinar)

Webinar: The Pressure Paradox