Forum Capabilities
Forum provides experienced business professionals and research-based processes and models to diagnose, align, develop and reinforce the behaviors and skills of every individual.
Diagnosis & Measurement
Reality is our friend! What do our client's customers really think and experience in dealing with them? What are the current skills and skill levels of the leaders and workforce amd are they appropriate to the strategy or market challenge? Does the corporate or team climate encourage or inhibit employee performance? How will we know our development initiative is helping to execute the strategy and create business impact?
Diagnostic tools, processes & relationships Forum has well-tested diagnostic tools and processes, and four decades of research & experience, to uncover the answers to these questions. We also have people who ask penetrating questions and listen very carefully to the nuances of the answers. The combination of rigorous processes, in-depth research & personal attention creates a productive and comfortable working relationship. This combination also accelerates the diagnostic phase and ensures that the end, business impact, is always in mind.
Alignment
Successful strategy execution depends on senior leaders and the entire workforce understanding and agreeing on what the strategy is. More importantly, success depends on them knowing how to work and behave in line with the strategy.
Strategic Engagement Suite Forum's Strategic Engagement Suite provides a framework that helps senior leaders turn strategy into an agreed and executable reality for the workforce that creates impact. The Forum team works closely with the senior leadership with processes (such as the Strategy Road Map), and tools (such as the Traction Map), and individual coaching. These tools and processes help leaders determine and track the exact behaviors & skills required of the work force to carry out the strategy.
Alignment all the way to front line Forum provides team and individual coaching, along with strategy communication events and experiences for leaders at all levels and all employees to ensure traction and persistent alignment to the strategy.
Leader & Employee Development
Forum provides rich learning experiences, oriented around business issues, in both the content and the experience of learning.
Research-based, world-class content Forum content is rooted in our research into the best leaders, sales people and service providers in the business world, underpinned with academic research. We now have 700+ core models, concepts, and activities for designers and consultants to draw upon when building learning solutions. We also have a library of 70+ assessments, alignment sessions, half- to two-day learning programs, and communication/reinforcement tools around:
Examples: Coaching Clinic, Team development, Performance management, Leading Innovation
Examples: Consultative Skills, Dynamic Selling, Territory Selling Strategies, Coaching in Context, Senior Level Selling suite, Strategic Sales Management suite
Examples: Achieving Service Excellence, Managing Service Excellence, Sales Through Service
Rich learning experiences inside and outside the classroom Forum knows that adult, workplace learning experiences need to be engaging personally and contextually. Our learning solutions therefore include challenging and experiential exercises in the classroom and through action learning projects that tie to real-world, client-specific issues for the participants. Our engaging, dynamic facilitators and coaches expertly manage the human and relational dynamics that arise from behavior change with candor and tact.
This business-oriented focus on content and method ensures leaders and employees learn and practice behaviors & skills immediately applied to their business issues. This enables the quick-win acceleration to successful strategy execution.
Reinforcement
Accountability and reinforcement embeds behaviors into participants' day to day work; ensuring that the change is sustained and contributes to lasting business impact.
Coaching, process facilitation, support tools
Forum provides coaching for leaders, process facilitation for projects and teams, and performance support tools (such as Consultative Skills 'advice device', Planning for Premier Accounts kit). These activities and resources are provided using a variety of methods: face to face, conference calls or webinars, social media tools and downloadable or hard copy collateral.
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Lead an Organic Growth Strategy