Transitions Cost More Than You Think
Tools/Assesment Type: Service
In Fortune 500 companies alone it has been estimated that one in every four managers changes roles each year. These transitions are necessary and often a positive aspect of corporate life. But they are also very costly. The full costs of leadership transitions, while substantial tend not to be visible. Use this tool to estimate the potential costs of your company's leadership transitions
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Tactical Guide to Establishing Credibility
Tools/Assesment Type: Leadership
Use this guide to review actions your leaders can take to achieve, re-establish or enhance credibility within your organization.
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Gaining Competitive Advantage Through Service: The Customer Service Assessment
Tools/Assesment Type: Customer Loyalty
Based on Forum's latest customer service research, this assessment tool allows you to quickly assess your company's current level of customer service in relation to that of other companies. Use this tool to calculate the potential value of improving customer service in your company and begin identifying ways to do it.
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Sales Manager's tip sheet - keep it to just three hats
Tools/Assesment Type: Sales
Forum's research suggests that if Sales Managers focus on three key inter-related but distinct roles, performance across the sales organization will become more effective. These three roles are Coach, Motivator and Strategic Leader.
The Sales Manager's Tip Sheet is a reminder of 3 ways that Sales Managers can be more effective in these three core roles.
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Customer Experience Implementation Assessment
Tools/Assesment Type: Service
This presentation allows you to assess your current situation with respect to implementing your company's customer experience.
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