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Client Case Studies

A Major Computer Hardware Company: Reaching a New Level of Performance
Industry: High Tech
AMEX Canada: Clarifying and Delivering the Value Proposition
Industry: Financial Services
Cathay Pacific Airways: Transforming a Sales Force from Process-Based to Customer-Based
Industry: Transportation
Centrica PLC: Creating and Embedding a Customer-Focused Culture
Industry: Energy and Utilities
Häagen-Dazs: Sweetening the Customer Experience and Revenue at Häagen-Dazs
Industry: Consumer Products
Harrah's Entertainment, Inc.: Increasing Customer and Employee Loyalty
Industry: Hospitality and Retail
Iceland Frozen Foods Plc.: Jump-Starting Growth and Driving Profits through a Branded Customer Experience
Industry: Consumer Products
Major Retailer: Learning to Cross Sell
Industry: Financial Services
VISA USA: Creating a Focused Sales Culture
Industry: Financial Services

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As job cuts increase, organizations and managers face tougher task executing strategy
Corporate hopefuls drawn to centres like HK amid a "talent drought"- An Interview with Forum CEO Dr. Edwin Boswell.
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