Read the latest global press coverage, commentary and interviews with Forum experts and our clients.
Tips to Executing a Global Change Programme
May 2014 — PersonnelZone
A lot can go wrong when executing a change programme. Coming up with the change initiative is the easy bit but implementing it is the tough part. Read this article for tips when executing a global change programme.
How To Deal When Employees Are Scattered Across The World
May 2014 — Fast Company
Differences in timezones is just one of the challenges you'll face when you decide to go global. Here's how to stay on top of things when you'd rather be in bed.
Productivity, Leadership Challenges, Developing Women Leaders and more
May 2014 — 938Live--Radio Interview with Cynthia Stuckey on WOW in Singapore
Cynthia Stuckey, Asia Pacific Managing Director of The Forum Corporation, joined Michelle Martin for a lively discussion spanning a range of issues affecting business in Singapore, productivity challenges, employee engagement factors, the development of women leaders, Cynthia's own leadership journey and more.
6 Tips to Change the Workplace Climate
May 2014 — Training Magazine
Forum President and CEO, Andrew Graham, shares six ways that managers can create a positive and collaborative work environment during a change initiative.
The Power of Trust in Leadership
Mar 2014 — Human Resources (Hong Kong)
Forum Asia Pacific MD Cynthia Stuckey discusses Trust in Leadership. This article originally appeared in Human Resources Magazine, March 2014 issue, published by the Hong Kong Institute of Human Resource Management.
Graham Scrivener: Engaging a team shouldn’t be a ‘one size fits’ all approach
Mar 2014 — HR Review
Forum EMEA MD Graham Scrivener discusses the approach to Employee Engagement in this article.
The Forum Corp. Named a Top Sales Training Company
Mar 2014 — Training Journal
For the fourth year in a row, Forum was named a Top 20 Sales Training Company by TrainingIndustry.com.
Golden rules from gold medalists
Feb 2014 — Management Issues
On the eve of the Winter Olympics, Graham Scrivener Forum EMEA MD considers what lessons can leaders learn from Olympians?
Building a case for L&D: Win over management through measurable results
Feb 2014 — Training & Development (Australia)
In this article, Forum Asia Pacific MD Cynthia Stuckey discusses the ways for L&D to win over management through measurable results. This article originally appeared in Training & Development magazine February 2014 Vol 41 No 1, published by the Australian Institute of Training and Development.
Making Learning Stick Changing Behaviour to Change the Business
Dec 2013 — The Straits Times
Forum Asia Pacific MD Cynthia Stuckey discusses Behaviour Change in this article.
Seven ways to build trust
Dec 2013 — Business Review Weekly (Australia)
Employees with high levels of trust in their leaders tend to have greater loyalty and higher business performance--this article highlights 7 tips for leaders looking to build trust.
Do Your Leaders Know the Importance of Saying Sorry?
Dec 2013 — Training Zone
There are implications on employee trust and engagement when leaders don't apologise for their mistakes as revealed by our Leadership Pulse Survey.
The Leadership Trust Gap
Dec 2013 — HRM Asia
Forum's 2013 Global Leadership Pulse Survey highlighted in a graphic in this HRM Asia December issue.
Dec 2013 — Australia Human Resources Director
Forum Asia Pacific MD Cynthia Stuckey discusses Skills Audits within Learning & Development in this HR Director December issue.
Trust In Leadership -- Survey and Perspectives from Asia
Nov 2013 — 938Live--Radio Interview with Cynthia Stuckey on The Breakfast Club in Singapore
Research shows that employees who have high levels of trust in their leaders tend to have greater loyalty and productivity, but the path to a trusting workplace could be tricky. Hosts Bharati Jagdish and André Ahchak sat down with Cynthia Stuckey to discuss Forum's Global Leadership Pulse Survey, trust in Asian businesses, how trust links to employee engagement and business results, and advice to increase workplace trust.
9 Ways to Win Employee Trust
Nov 2013 — Inc.
If your employees trust you, they'll go the proverbial extra mile but if they don't, they'll slack off, according to a recent survey by The Forum Corporation. Therefore, building trust is the best way to get the most from your employees. Here's how:
UK Bosses Rarely Apologise to Employees
Nov 2013 — HR Review
Only 5% of UK employees and 3% in EMEA get an apology from their boss whenever they make a mistake, which is affecting levels of trust in leaders and employee engagement.
Lack of management accountability eroding staff engagement, survey shows
Nov 2013 — People Management
Almost 1,000 people globally took part in Forum's 2013 Leadership Pulse Research. This article looks at the effect of leadership actions on trust and engagement as revealed by the survey.
How Bosses Erode Trust - Forum Global Leadership Survey
Nov 2013 — INSPIRE - Institute of Leadership & Management
Forum EMEA MD Graham Scrivener discusses the findings of our global leadership survey with the ILM in this article and video.
A Simple Apology Increases Trust
Nov 2013 — Management Issues
Does your boss ever apologise if he or she has made a mistake? According to Forum's Leadership Pulse survey, half of employees feel that their boss never or rarely apologises, a third complain that their boss rarely even acknowledges their mistakes and only around five per cent get an apology every time one is warranted.
Put People First to Implement Strategy Well
Nov 2013 — The Sunday Telegraph
Implementing a change initiative swiftly and successfully is not just important for driving your business forward, the results will impact your bottom line. Our research shows that leaders are successful at driving implementation when they focus on people.
If I was...starting my first management position
Oct 2013 — Financial Times
Graham Scrivener puts himself in the shoes of someone about to embark on their first management role.
6 Ways to Implement Climate Change in the Workplace
Oct 2013 — Switch and Shift
Forum CEO, Andrew Graham, shares 6 ways to keep employees engaged at work.
5 Steps to Create an Innovation-Focused Culture
Oct 2013 — Training Magazine
In this piece for Training Journal, Forum CEO, Andrew Graham, shares 5 tips for sustaining behavior change to create an innovation-focused culture.
How to Execute an Effective Global Change Programme
Sep 2013 — TrainingZone
Without effective execution your global change initiative will fail. Hazel Greatbatch, Head of Delivery at Forum EMEA suggests you should focus on these areas to avoid derailment.
Creating Development Abundance for Your Entire Team
Sep 2013 — ASTD
In this 4-part series for ASTD, Wendy Axelrod shares why only developing your high potential employees could be a recipe for disaster.
How to Manage an International Workforce
Sep 2013 — Personnel Today
Having team members dispersed around the globe with some never meeting face-to-face is becoming the norm in many organisations. David Robertson shares his tips on overcoming the challenges of managing remotely.
How Coaching Impacts Climate
Aug 2013 — Personnel Zone
The culture and climate of an organisation are both key to shaping a workplace and influencing the behaviour of a team. But, unlike culture, climate can be changed. In this article Graham Scrivener, MD Forum EMEA, shares how Managers affect climate.
Avoid the Traps of a First-Line Sales Manager
Aug 2013 — Management Issues
The role of a first-line sales manager can be exciting. But it can also be challenging. Great sales managers should focus on doing these three things well.
Building a Business Case for Training
Aug 2013 — Institute of Leadership & Management
Making a case for your training budget can be tough. Graham Scrivener, Managing Director of Forum EMEA, shares his tips.
Why Measuring the Impact of Training is Absolutely Essential
Aug 2013 — HR Zone
You can't build a business case without proving what you're doing is valuable. In this article Forum EMEA MD Graham Scrivener shares what leading organisations do when it comes to measuring the impact of training.
The Forum Corp. Named a Top Content Development Company
Jul 2013 — TrainingIndustry.com
For the third year in a row, Forum was named a Top 20 Content Development Company by TrainingIndustry.com.
The Importance of Measuring Learning and Development
Jun 2013 — HR Magazine
Behaviour change is key to knowing if leadership training and development has been effective. But it's being able to demonstrate and sustain change as well as show that behaviours are having a positive impact on the business that is challenging most HR professionals when it comes to justifying budgets for leadership development programmes.
How Does Your Training Impact Your Business?
Jun 2013 — Training Zone
Graham Scrivener looks at how to measure your training and development programme to improve its effectiveness, demonstrate its impact on the business and showcase the value of learning.
How to be a Successful Sales Manager
Jun 2013 — The Guardian
Being a good sales manager isn't just about being able to sell – you also need great business and leadership skills.
A great sales team depends on a strong first-line sales manager
Jun 2013 — Training Zone
Graham Scrivener looks at the precarious perch of a first-line sales manager and the importance of leadership development to help them to balance the complexities and demands of their role and turn them into high-performing bosses.
Avoiding the Traps of Bad Management
May 2013 — Institute of Leadership & Management
Companies spend less time and money on developing first-line managers than leaders at other levels, leaving them open to the traps of bad management. Graham Scrivener, managing director of Forum EMEA, explores the impact a bad first-line manager can have on a business.
Workplace Bullying in Asia Pacific
May 2013 — Channel NewsAsia television interview
Cynthia Stuckey, Forum Managing Director, Asia Pacific, was interviewed as an expert on workplace culture and employee engagement during AM Live! on Channel NewsAsia. The discussion revolved around “workplace bullying”, in light of a recent incident of abuse involving an IT company in Singapore.
Don't Be A Bad Boss
May 2013 — BIT Business IT (Australia)
What should line managers coming up through the ranks do to avoid the traps of poor management?
The Traps of Poor Management
Apr 2013 — Training Journal
The news is constantly swamped with stories of businesses failing due to poor leadership. So what are the traps that bad bosses fall into that first-line managers should avoid, and what impact could poor management have on the business?
Employee Engagement in Asia Pacific
Apr 2013 — 938Live--Radio Interview with Cynthia Stuckey on The Breakfast Club in Singapore
The world’s most successful companies have known for years that business results depend on people – on having the right environment in which employees “show up” every day, not only physically, but mentally and emotionally as well. What employers want are people who are energized in their work, instead of simply going through the motions. Can engagement be predicted, what are the various components of employee engagement that relate to individual “needs”, what makes employees less engaged, and finally, what are the implications of these findings for leaders?
7 leadership development trends for a stronger bottom line
Apr 2013 — Boston.com
Business leaders looking for meaningful growth are all about investing in their people to cultivate an engaged workforce, and ultimately, achieve higher sales and a stronger bottom line. In this piece for Boston.com, we outline the 7 trends we're seeing.
Don't Be a Bad Boss
Apr 2013 — MANAGEMENT TODAY
Recent headlines have been full of stories about poor leaders bringing down businesses. So, what should line managers - who are coming through the ranks - do to avoid the 'traps' of poor management?
Lean In won't work for everyone
Apr 2013 — Boston.com
Forum's Maggie Walsh shares her thoughts on the "Lean In" debate started by Sheryl Sandberg's book, "Lean In: Women, Work and the Will to Lead".
A Hub To Bank On
Apr 2013 — The Business Times
The Business Times asked Cynthia Stuckey and other top business leaders in Singapore about the current state of Singapore as a financial centre and what needs to be done for Singapore maintain its position as a premier financial hub. Her perspective puts human capital management and skill development as key.
Leadership Trends in 2013
Mar 2013 — HR MAGAZINE
Nearly three quarters of organisations in England reported a deficit of management leadership skills (according to a Dept for Business, Innovation & Skills report). Forum EMEA MD Graham Scrivener shares five big leadership trends for 2013
Important Leadership Trends in 2013
Mar 2013 — TRAINING ZONE
In this rapidly changing business environment, keeping abreast of important leadership trends will be key to success in 2013. Graham Scrivener ruminates.
Feb 2013 — The Business Times
The Business Times asked key leaders in Singapore to share their perspectives on how to best raise productivity in Singapore. Cynthia Stuckey, managing director, Asia Pacific, weighs in.
Are You Wired to Be a Good Leader?
Feb 2013 — US News & World Report
Andrew Graham, president and CEO of Forum Corp., shares three signs of a good leader.
Forum Named a Top Leadership Training Company
Feb 2013 — TrainingIndustry.com
Forum named a top Leadership Training company by TrainingIndustry.com for fourth consecutive year.
Big Boss Boo-Boos: 6 Leadership Mistakes to Avoid
Jan 2013 — US News & World Report
Forum CEO, Andrew Graham, shares his insights on six common leadership mistakes that are easy to make and how to avoid them.
5 Leadership Trends to Watch in 2013
Jan 2013 — US News & World Report
In this piece for US News & World Report, Forum CEO, Andrew Graham, shares his insights on what leadership trends to keep your eye on in 2013.
Forum Named Top 10 Sales Training Company By Selling Power
Nov 2012 — SellingPower.com
In the winter 2012 issue, Selling Power Magazine named Forum one of the Top 10 Sales Training Companies.
Three leadership skills businesses can learn from the political campaign
Nov 2012 — Boston.com
Maggie Walsh, Forum VP of Business Development, shares three lessons that business leaders can learn from the recent US presidential campaign.
Sustaining behaviour change: Crucial for business
Oct 2012 — Trainingzone.co.uk
Graham Scrivener, MD Forum Europe, Middle East & Africa, tells us how to make the most of our learning events, long after they finish.
Three Do's and Don'ts for a Business Rescue Situation
Aug 2012 — Boston.com
Tips for leaders in rescue, or turnaround, situations, using Marissa Mayer's appointment to Yahoo! CEO as an example.
What businesses can learn from the London Olympics: an insider's view
Aug 2012 — AUGUST 2012 - HRREVIEWCO.UK
It’s the greatest UK peacetime operation in decades, with over 150,000 daily visitors to the Olympic park and it’s being run by over 72,000 volunteers, so what can the heads of business learn from the greatest feat of leadership; the Olympic Games?
The Forum Corp. Names Andrew Graham as President and CEO
Aug 2012 — Press Release
BOSTON, Aug. 1, 2012 – The Forum Corp., a premiere learning organization, has named Andrew Graham as its new president and chief executive officer.
Checking in on the US Job Market
Jul 2012 — WGBH Innovation Hub
Forum's Melinda Gleason sits on a panel about the skills needed in today's job market.
Caliper and Forum Launch New Initiative to Help Sales Organizations Develop Top-Performers
Jun 2012 — TrainingIndustry.com
Caliper Corp., an internationally recognized human capital management firm, and The Forum Corporation, a global leader in linking learning to strategic business objectives, today announced a new joint approach to help companies’ sales teams consistently achieve top performance.
Titanic Disasters: When Leadership Goes Wrong
May 2012 — Edge Magazine (Institute of Leadership and Management)
The ability to achieve strategic speed – executing strategies and initiatives quickly – is what separates successful companies from competitors who constantly have to play catch-up or fall by the wayside. The tragic fate of the Titanic 100 years ago holds some important strategic lessons for CEOs who find themselves under pressure to achieve results fast.
Titanic provides training and management lessons for modern business leaders
Apr 2012 — HR Magazine (UK)
In this article Graham Scrivener, Managing Director Forum Europe & Middle East discusses the issues raised in Forum's new ebook: Leadership Failures Sink Unsinkable Ship: Business Lessons from the Titanic by Jocelyn Davis.
Business Lessons from the Titanic (in 3d)
Apr 2012 — Harvard Business Review blog
The leadership lessons from the Titanic discussed and disected on the HBR Blog Network
Titanic business lesson: A blind belief in technology can put leadership skills on ice
Apr 2012 — Boston Globe
The Boston Globe links to Forum's ebook, linking lessons from Titanic disaster to leadership lessons of today.
Forum Research Cited
Feb 2012 — Citation in Inside Training
Buyers are 33% more likely to seek salespeople who provide new ideas on how to succeed in their industry.
New Survey Finds That Traditional Relationship Selling Is Outmoded
Feb 2012 — press release
Buyers Are 33% More Likely To Seek Salespeople who provide new ideas on how to succeed in their industry; 'Point of View Selling' is the Future of Complex Sales.
Forum Named a Top 20 Leadership Training Company
Jan 2012 — press release
For the 3rd consecutive year, Forum was named one of the top 20 providers of leadership development training services by TrainingIndustry.com, a leading portal for searching and accessing information about the training industry.
Forum Corporation Receives Third Top 20 Recognition from TrainingIndustry.com
Jul 2011 — press release
Forum is the only company to have been named to TrainingIndustry, Inc.'s 2011 Top 20 lists for Leadership Training, Sales Training, and Content Development companies. The recognition was based on multiple criteria including: innovative thought leadership and research, strength of clients, geographic reach, breadth of services and delivery methods offered, industry impact and recognition, and more.
Forum Named to Top 20 Content Development Companies for 2011
Jun 2011 — By TrainingIndustry.com
Forum Corporation has been recognized by TrainingIndustry.com as one of the Top 20 Content Development Companies in the training industry. Forum's subject matter expertise, capability to develop a broad set of tailored training programs across many modalities, and geographic reach were just some of the areas of excellence Forum displayed in being selected to this List.
Forum is also very proud to be the only organization to have been recognized by TrainingIndustry.com in their 2011 Top 20 Leadership Training Companies, Sales Training Companies, and Content Development Companies lists.
6 Proven Principles of Workplace Learning
Apr 2011 — Training Magazine
These principles can serve as guideposts for designing workplace learning and can accelerate the cultivation of experience.
Podcast - CEO Talk Radio - Interview with Jocelyn Davis
Apr 2011 — CEO Talk Radio
Professor Robert G. Barnwell interviews the top business thought leaders. In this podcast, he interviews Forum’s Jocelyn Davis regarding strategy execution.
Achieving Strategic Speed
Mar 2011 — Chief Executive Magazine
CEOs share a universal concern called "strategic speed"- executing new strategies more quickly and well.
Clarity. Unity. Agility. By mobilizing your employees, you ramp up your execution. Forum's Jocelyn Davis explains how to achieve strategic speed by focusing on people.
Forum Named Top 20 Provider of Leadership Development and Sales Training
Mar 2011 — press release
Forum has been named by TrainingIndustry.com as one of the Top 20 providers of both Leadership Development training and Sales training for 2011. Forum is one of only four companies to be included on both lists. It is also the 2nd consecutive year that Forum has been included on their Top 20 Leadership Development providers list.
Forum and Human Capital Institute Announce Webinar Series
Mar 2011 — press release
The Human Capital Institute (HCI), the global association for strategic talent management and Forum Corporation announce the "Leadership Practices for the 21st Century" webinar series. The four-part webcast series will explore each of the four leadership practices that create strategic speed. Registration for this free event can be found at http://www.hci.org/lib/your-2011-strategy-set-success-or-failure.
Execution, Success, and the Importance of People
Mar 2011 — American Management Association's MWorld Magazine
A recent Wall Street Journal study highlighted an increasingly popular organizational response to the unpredictable economy: investment in leadership development- but that headline only tells half the story. Dig beneath it and you'll find that companies don't just lack leaders, they lack leaders with the specific skills needed to implement strategies quickly and well.
Forum Selected as one of 2011 Top 20 Sales Training Companies
Feb 2011 — TrainingIndustry, Inc.
TrainingIndustry, Inc. today announced Forum as one of its 2011 Top 20 Sales Training Companies. This list recognizes the top sales training companies in our industry providing outstanding service, and a proven track record for delivering superior sales training and improving the impact of the sales organization.
TrainingIndustry.com frequently reviews, surveys and assesses sales training companies that provide services to the corporate marketplace. Intended to assist buyers of training services, the Top 20 list is designed to support the corporate procurement process by aiding in the evaluation of potential training providers.
Sales Negotiation: Prepping to Avoid 4 Classic Pitfalls
Feb 2011 — Sales & Marketing Management
Taking action without preparing for a variety of negotiation scenarios often leads to a missed opportunity. Avoid classic mistakes by asking yourself four questions that will go a long way toward being fully prepared for successful negotiations.
Forum Named Among 2011 Top 20 Leadership Training Companies
Jan 2011 — from TrainingIndustry.com
For the 2nd consecutive year Forum Corporation has been named by TrainingIndustry, Inc. as one of the Top 20 Leadership Training Companies.
The selected 2011 Top Leadership Training Companies were based on demonstrating excellence in many areas, including thought leadership, assessments or research to support programs, strength of clients and audiences served, geographic reach and participants trained, company size and growth potential, and industry recognition, innovation and impact.
How to Execute Business Strategy Fast and Well
Jan 2011 — Small Business Trends
Strategic Speed offers the right guide for small teams that need to learn how to measure value through the speed in which value is delivered. The key is people, not processes.
The people factors that drive speed are clarity (shared understanding of your situation and direction), unity (agreement on working together in the shared direction), and agility (willingness to adapt quickly).
Edge Magazine: Quick off the Mark
Jan 2011 — from The Institute of Leadership and Management
A review of Strategic Speed.
"The authors of this book claim that business success is about who can create the most value smarter and faster than their competitors. The evidence is compelling, supported by case studies of such global names as Vodafone, Holiday Inn, and Lehmann Brothers, dissecting each success and failure...The book provides valuable insight and best practice."
From Edge magazine- the publication of The Institute of Leadership and Management (ILM).
The Right Kind of Speed
Sep 2010 — Interview with MindTools and Jocelyn Davis
Jocelyn Davis, co-author of Strategic Speed, is interviewed by MindTools (UK) for their Expert Interview Series discussing the importance of speed to business success while not jeopardizing quality and focusing on people as the critical element of true strategic speed. Find out how the ‘right kind of speed’ can help your business do better, faster. Jocelyn outlines the components of "strategic speed," including how to motivate people to speed up success.
Forum Issues Leadership Challenges Index
Sep 2010 — Forum Press Release
Faced with a still-struggling economy and stalled growth, organizations are increasingly looking to boost performance by developing more and better leaders who can jump-start new strategies, according to the inaugural edition of The Forum Corp.'s Leadership Challenges Index, which ranks learning and development issues of greatest concern to organizational leaders.
In Transition: Transitioning executives need to hit the ground running in their new positions
Sep 2010 — Human Resource Executive Online
It's vital for transitioning executives to hit the ground running in their new positions, and companies are learning that recognizing their talents early and maintaining communication after the move will help ensure those moves work out.
Management Excellence Book Series Podcast: Strategic Speed
Aug 2010 — interview with Art Petty and Jocelyn Davis
Every year, a number of the large consulting firms publish surveys outlining the issues that keep global corporate leaders awake at night. Inevitably, the topic turns to strategy and more specifically to the headaches and challenges of executing strategy.
For those of us that have labored in the corporate world for a couple of decades, it comes as no surprise that translating ideas into programs and projects and then executing these programs accurately and quickly to seize market opportunities is darned difficult.
It also turns out that we’re not so good at it for a lot of reasons, most of which have to do with people...
Accelerating Execution: Three Critical Factors
Aug 2010 — CPA Trendlines
If you think you don’t have the time for hand-holding and motivation, then think again. Slowing down to work one-on-one may actually speed up your strategic initiatives.
Success in Strategic Speed
Aug 2010 — The Star BizWeek (Malaysia)
Speaking to StarBizWeek via video link from Boston recently, Ed Boswell discussed the theories in the new book, Strategic Speed: Mobilize People, Accelerate Execution.
Video interview: Strategic Speed
Jul 2010 — Thinkers50.com UK
Strategic Speed co-author and Forum EVP of R&D Jocelyn Davis discusses our latest book with Stuart Crainer of Thinkers50.com in London, UK.
Three Traps That Slow Down Strategy
Jul 2010 — BNet UK
The surprising truth is that you achieve strategic speed by focusing on people. Many executives recoil from dealing with people issues because they equate them with slowing down, with having to wade through a morass of human emotions, questions, quirks, and complaints.
But skilful mobilisation of people is actually a key differentiator between slower and faster organisations.
Put People First to Implement Strategies Well
Jul 2010 — Associations Now
For organizations to succeed, they need to be faster and smarter than their competition. However, success won't happen with only the most streamlined processes and a ton of resources. What's required to implement strategy quickly and well is making your people the main component.
'People Factors' Key to Success
Jun 2010 — The Arizona Republic
“Faster” Companies Widen Revenue and Profit Gap Over Slower Counterparts Through Focus on People
Jun 2010 — Forum Press Release
Nine out of 10 organizational leaders believe speed is critical to business success but only 4 out of 10 believe they are faster than their competition, creating a gap that faster organizations are exploiting to achieve greater profit and sales growth, according to the authors of Strategic Speed: Mobilize People, Accelerate Execution (Harvard Business Press).
Three Keys to Making Behavior Changes Stick
May 2010 — CLO Magazine- Executive Briefings newsletter
Done right, investing in sustainable learning enables workers to close the knowing vs. doing gap. For sustainment to work, however, a real shift in thinking is required. For sustainment plans to be successful, they need to fit with the learning environment, the nature of the work, and the work styles and capabilities of the target audience.
Executing With Strategic Speed
May 2010 — Harvard Business Publishing video interview
Ed Boswell explains why you need to slow down to speed up. He is the co-author of Strategic Speed: Mobilize People, Accelerate Execution.
Need Speed? Slow Down
Apr 2010 — Harvard Business Review- May 2010
Ultimately, strategic speed is a function of leadership. Teams that become comfortable taking time to get things right, rather than plow ahead full bore, are more successful in meeting their business objectives.
4 'Musts' That Turn First-Time Buyers Into Repeat Customers
Apr 2010 — Sales & Marketing Business Brief
What does it take to turn first-time buyers into repeat customers? A study by The Forum Corp. identified four key dimensions of service most important to first-time buyers.
Learning at Top Speed
Jan 2010 — CLO Magazine- January 2010
Given the pace of global competition, it’s not surprising that most business executives are worried that their companies are moving too slowly to keep a competitive edge. In a recent global survey of senior business leaders, The Forum Corp. found that 90 percent of respondents considered speed critical to their business success, but only 42 percent thought they were much faster than others in their industry.