Blogs

Books

Throughout our history, we have published thought provoking books that help business leaders apply proven ideas to new challenges. These titles have stood the test of time, and remain valuable references in navigating the continual changes that shapes our global economy.

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Featured Title
Strategic Speed: Mobilize People. Accelerate Execution

(Harvard Business Press, 2010)

It’s a fact: success in business goes to the swift. It’s about who can create the most value smarter and faster than the competition. Yet the majority of strategic initiatives fail to implement successfully and on time even with streamlined processes in place, detailed graphs to chart your course, and plenty of resources on hand to get the job done. Why?

“Where urgency meets execution.”

Walt Macnee, President,

International Markets,

MasterCard Worldwide

Principles of Learning: A Guidebook for Advancing Performance in Today's Workplace (2010)

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Principles of Workplace Learning provides a new approach to learning and development with specific step by step details on how to improve the effectiveness of learning in today’s organization. Based on deep research into 21st century workplace learning, this book reveals not only new research data and case studies, but many of the best practices we use with clients to help them cohesively integrate learning into everyday work, and drive business results through learning.

The Customer Driven Company: Moving From Talk to Action (1993)

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The Customer Driven Company remains the bible of customer service. This acclaimed book distills decades of experience helping such companies as Xerox, Westinghouse, American Express, and Fidelity Investments, and provides the most thoroughly researched and practical information ever available on customer service.

Managing the Customer Experience: Turning Customers into Advocates (2002)

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You need loyal customers, not just satisfied ones. Managing the Customer Experience: Turn Customers Into Advocates shows you how to manage your customer experience and reap the rewards.

Uncommon Practice: People Who Deliver A Great Brand Experience (2002)

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Uncommon Practice: People Who Deliver A Great Brand Experience demonstrates, through interviews with key executives from leading companies, how they provide remarkable experiences for their customers and staff alike. This success stems from their distinctive cultures uniquely developed to meet the needs of customers. The companies featured have defied conventional wisdom and broken the traditional rules of management to engender exceptional levels of commitment from their people, who, united behind a clear brand vision, translate their belief in the company into exceptional customer service.

Running Training Like a Business (1999)

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Here is a tried and tested model showing how training organizations can do more with less and deliver more tangible business value for each training dollar. This book shows how training organizations can revamp and develop new standards for measuring performance.

Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage (1997)

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Customer Centered Growth explains how businesses can use a customer oriented approach that can dramatically enhance profits and corporate success, offering five effective strategies, as well as fifteen assessment and planning tools, for enhancing a company’s competitive abilities.

Research & Tools

Our research not only serves as the basis for our business focused learning solutions, it also results in practical tools and assessments to help guide our clients in aligning people and strategies.

The Smartest Investment You Can Make: Develop Your First Line Leaders

Topics:

First Line Essentials, First Line Leadership, Leadership Development, Leadership Workshop

Creating a Culture of Engagement and Accountability

Topics:

accountability, development, engagement, leadership, survey, training, whitepaper

How Great Leaders Drive Results through Employee Engagement

Topics:

climate, employee engagement, engagement needs, leadership, trust, workplace learning

Driving Business Results by Building Trust

Topics:

Leadership Development, leadership mistakes, Leadership Trends, Leadership trust gap

7 Leadership Development Trends

Topics:

Employee Engagement, First Line Leadership, Leadership Development, Leadership Trends

How Can Leaders Increase Employee Engagement?

Topics:

Employee Engagement, Engagement, First Line Leadership, Leadership Development, Leadership Strategy

Leading in the Hurricane: Three Ways to Get Yourself and Your Team into the Eye of the Storm

Topics:

Leadership Changes, Leadership Development, Leadership Risks, Leadership Trends, Managing Change, Strategic Leadership

Align Your Business and Leadership Strategies: Build a Pipeline of Leadership Talent to Execute Strategy

Topics:

Business Strategy, Development, Leadership Development, Leadership Pipeline, Leadership Talent, Organizational Effectiveness

Leading Remote Teams is Virtually the Same

Topics:

Collaboration, Leadership Development, Leadership Practices, Remote Leadership, Technology, Virtual Teams

Leading Change: The Pivotal Role of Mid-Level Leader Fitness

Topics:

Effective Leadership, Leading Change, Leadership Change, Collaboration, Global Leadership,

Developing Leadership Bench Strength Assessment

Topics:

Leadership Assessment, Leadership Pipeline, Leadership Strategy, Leadership Talent, Measuring Leadership, Successful Leadership

Managerial Fitness: Making First-Level Leaders Great

Topics:

First-Level Leaders, Leadership Talent, Leadership Development, Effective Leadership, Leadership Strategy

Leading Across Boundaries

Topics:

Adaptability, Collaboration, Global Leadership, Globalization, Growth Strategy, Talent Management

The Challenge of Change

Topics:

Adaptability, Challenges, Culture Change, Effective Leadership, Leadership Change, Risk

One Size Doesn't Fit All: The Distinct Leadership Capabilities for Organic, Alliance, and M&A Growth

Topics:

Capabilities, Challenges, Collaboration, Customer Management, Leadership Capabilities, Profitable Growth

7 Sales Force Development Trends

Topics:

sales, sales effectiveness, sales force development

Executive Summary: 6 Essentials for Sales Force Success

Topics:

Sales, Sales Force Effectiveness, Selling

Six Essentials for Sales Force Success

Topics:

Sales, Sales Leadership, Selling higher, Senior Level Selling

How to Engage Senior-Level Decision Makers: Point of View Selling

Topics:

POV Selling, Sales, Sales Leadership, Selling higher, Senior Level Selling

Point of View Selling: Using thought leadership to sell to senior executives

Topics:

Sales, Sales Leadership, Selling, Selling higher

Cold Calling is Stone Cold Dead

Topics:

Customer Experience, Customer Intelligence, Employee development, Sales Development, Sales Strategy, Social Media

Leading Your Sales Organization Through a Tough Economy

Topics:

Climate, Company Culture, Employee motivation, Leadership Strategy, Recession, Sales Strategy

How Customers View Cross-Selling

Topics:

Customer Experience, Customer Loyalty, Customer Service, Customer Value, Sales Strategy, Sales Training

Strategic Account Management: Move Upstream to Eliminate Competition

Topics:

Account Management, Client Strategy, Management Support, Sales Effectiveness, Selling, Technology

Secrets of the Most Successful Sales Managers

Topics:

Employee Motivation, Positive Employee Relationship, Sales Leadership, Sales Opportunity, Sales Strategy

Managing the Dilemma Between Transaction and Relationship Selling

Topics:

Customer Relationships, Long-Term Selling, Management, Pitfalls, Sales Strategy, Short-Term Selling

How Sales Forces Sustain Competitive Advantage

Topics:

Competitive Advantage, Customer Intelligence, Customer Loyalty, Sales Development, Salesforce Capabilities

Sales Force Effectiveness: A Street Level View

Topics:

Capabilities, Customer Relationships, Customer Strategy, Customer Value, Sales Management, Sales Strategy

Navigating the Sales Funnel: Understanding How Customers Buy

Topics:

Capabilities, Customer Relationships, Customer Value, Sales Development, Sales Strategy, Selling Techniques

The Downturn's Upside: Creating a Recession Proof Sales Strategy

Topics:

Employee Motivation, Growth Strategy, Recession, Risks, Sales development, Sales Strategy

Tame Chaos with Consistency: The Superior Customer Experience

Topics:

Assessment, Customer Experience, Customer Satisfaction, Customer-Centric, Leadership training, sales development

Gaining Competitive Advantage Through Service: The Customer Service Assessment

Topics:

Customer Assessment, Customer Behavior, Customer Expectations, Customer experience, Customer Satisfaction, Service-Curve Assessment

Is BCE Just for B2C?

Topics:

Branded Customer Experience, Business Strategy, Business to Business, Business to Customer, Strategy Execution, Success factors

Customer Experience Implementation Assessment

Topics:

Acquisition, Assessment, Customer Experience, Customer Strategy, Retention, Unique Experience

The Customer Experience: People Make the Difference

Topics:

Customer Experience, Leadership Development, Leadership Effectiveness, Organizational Alignment, Performance Climate, Sales Training

Designed for Speed: Changing Your Business Processes from Drags to Drivers

Topics:

Accelerate Efficiency, Employee Proficiency, Productivity, Quality Improvement, Strategic Speed, Strategy Development

It's Not What's In or Outside the Box, It's What's on the Line

Topics:

Employee Collaboration, Managing Employees, Strategic Leadership, Strategy Development, Strategy Execution, Strategy Measurement

Achieving Strategic Speed

Topics:

Employee Leadership, Leadership Capabilities, Organizational Efficiency, Positive Climate, Strategy Execution

The Behavior Change Handbook

Topics:

behavior change, behavior change, workplace learning

Change the Behavior, Change the Business

Topics:

behavior change, behavior change, sustain learning, workplace learning

Forum’s Principles of Learning: Advancing Performance in Today’s Workplace Research

Topics:

Company Culture, Employee Motivation, Learning and Development, Learning Experiences, Organizational Effectiveness, Workplace Learning

Learning 2.0: Exploring Your Options and Choosing Solutions That Get Results

Topics:

Development, Digital Fluency, e-Learning, Learning, Technology, Technology-Based Learning

Behavior Changes That Stick

Topics:

Behavior Changes, Employee Development, Environment Assessment, Leadership Development, Learning, Sustainability

Media Coverage

Read the latest global press coverage, commentary and interviews with our experts and our clients.

2016 Top 20 Leadership Training Companies

Jan 2016 TrainingIndustry.com

We have been named to TrainingIndustry.com’s 2016 Top 20 Leadership Training Companies List. This marks the 7th year in the row that Forum has made the list.

What to Do When You Make a Huge Mistake at Work

Jan 2016 Fortune Insiders

You’ve made a huge mistake at work, what do you do next? Hear from Russ Becker as he looks back on a time he made a mistake and shares his key learnings from that experience.

Salary and Security Most Important to Gen Z - Just don't Tell Them What to Do!

March 2016 HR Director

According to new research, “Not being told what to do,” salary, flexible working and regular training and development, are just some of the things that are important to the next wave of workers now entering the workforce – the Generation Zs (also known as ‘iGens’ or ‘post-millennials’).

How to Build a Robust Pipeline of Talent

March 2016 Training Zone

A study by RHR International, a global firm of management psychologists and consultants, revealed that more than 50% of surveyed companies anticipated a loss of over half of their current senior leaders within just five years.

Becoming a Leader for the First Time

April 2016 The Business Journal

TrainingIndustry.com has announced its Top 20 Content Development Companies list, as part of its mission to continually monitor the training marketplace for the best providers of training services and technologies.

Investing in Long-Term Training can Boost Business Growth

April 2016 Training Journal

How do you train your employees? Effective training and leadership development is key to the performance and success of thousands of corporate companies around the world, impacting both short- and long-term operations.

TrainingIndustry.com Announces the 2016 Top 20 Content Development Companies List

May 2016 TrainingIndustry.com

TrainingIndustry.com has announced its Top 20 Content Development Companies list, as part of its mission to continually monitor the training marketplace for the best providers of training services and technologies.

Five Ways for Women to Avoid Vanilla Leader Syndrome

May 2016 Association for Talent Development

Ambitious leaders, especially women leaders can sand off their sharp edges so dutifully that they end up becoming stellar at being indistinct, of being “vanilla.” Ultimately, these leaders have lost what makes them special and recognizable among all the flavors in the freezer.