8:30 AM - 4:30PM
Space is limited; register early and save!

Forum's research reveals that 85 out of 100 companies can profit by improving their customer service. Just 15% of today's companies provide a service experience that stands out from the competition. This one-day, intensive workshop -- based on Forum's new service research -- is for every Customer Service Vice President, Director and Group Manager concerned with improving their service organization's ROI.

Click Here to download complete workshop details and pricing information.

Click Here to download the registration form.

To register immediately call us at 800.941.9403 or email us at forumcs@iir-central.com.

You'll leave this workshop with:

• The Customer Service Assesment Tool
• The Profit Impact Calculator
• Participant materials for three service training courses
  - represents 40 hours of classroom training
• Service Coach's Guide
  - features 20 short, fun, leader-led activities for building and reinforcing
  service skills

International Leadership Summit "Leaders in London"
www.leadersinlondon.com
October 18 - 19, 2004
Earls Court Two
London, United Kingdom

Forum is proud to announce its partnership with Leaders in London. This inaugural International Leadership Summit presents the best speakers on the subject of leadership. Rudolph Giuliani, Jack Welch, Michael Porter, Alvin Toffler, Lester Thurow, Frank Maguire and Robert Kaplan are just some of the names currently confirmed to speak. Further information and tickets to the event are available by calling +44 (0)20 7915 5193 or visiting www.leadersinlondon.com.

Executive Selling: Proven Best Practices of High Performing Salespeople
FREE, Previously Recorded, Online Seminar
Jocelyn Davis, Vice President, Forum Sales & Service Practice

Winning appointments with senior executives is often the objective—but what do you say once you get in the door?

Forum’s research shows that many salespeople successfully get the C-Level appointment, only to waste it by treating the executive as they would any other prospect. The key to the executive sell is to prove yourself to be an invaluable business partner, worthy of the executive’s attention and time. How do you do that?

Attend Forum’s FREE, interactive, 1-hour online seminar with Jocelyn Davis, vice president of Forum’s Sales and Service capability, and learn the proven tactics of top performing salespeople.

You'll learn:

• 12 ways to get appointments with senior-level customers
• Conversation strategies that open business opportunities at the C-level
• 7 mistakes to avoid in executive-level conversations
• How to research and understand executives’ strategic priorities before you meet with them
• How to increase the interest of senior-level customers in doing business with you
• How to use advanced interpersonal skills to engage senior-level customers and establish equal business stature with them

View the recorded presentation.

Strategic Account Management--The Keys to Making it Work
FREE Online Seminar
Ken DeLoreto, Forum Lead Consultant

Strategic Account Management. The potential payoffs can be more than impressive, but few companies are getting it right.

• What makes it work?
• What proven practices enable account leaders to succeed?

The Forum Corporation invites you to join Ken DeLoreto, lead consultant and key contributor of Forum's Sales Force Development Practice, to listen to the recording of this FREE, interactive, 1-hour online seminar as he explores Forum's recent research into the best practices, processes and tools for successful Strategic Account Management.

Learn:

• How to identify strategic accounts
• About the critical differences between Strategic Selling and Strategic Account Management
• How to move upstream in the client's decision making process
• About common pitfalls in the SAMs process and how to avoid them
• How to move from theory to practice

View the recorded presentation.