Our clients span the globe and industries. Their challenges and opportunities are as unique as the solutions we co-create. There is one constant, however: results. Whatever the objective – increased operating income, revenue growth, customer loyalty, just to name a few – we help our clients mobilize their people to achieve those business objectives faster and more effectively.
Singapore
Driving Growth Through Consultative Selling at TNT Southeast Asia and India
Logistics | Sales
TNT Express launched an ambitious initiative to grow its business in Southeast Asia and India. Executing the strategy required preparing the sales force to serve as business consultants rather than transactional salespeople. Forum worked with TNT to develop their sales force with great results.
Wayne, PA, USA
Aligning and Equipping Strategic Account Management to Win in a Rapidly Changing Market
IT Operations | Sales
SunGard Availability Services’ business – and its competition -- spiked after September 11, 2001. Forum helped SunGard redesign its processes and methods, and trained account teams to manage strategic accounts more effectively. Customer negotiations now occur at a much higher level, yielding higher average selling price, larger average deal size, improved profit, and more satisfied customers.
London, United Kingdom
Transforming the Visitor Experience at the National Trust
Travel & Leisure | BCE
To increase visitor loyalty and grow income, Forum helped the National Trust brand a visitor experience linked to the unique characteristics of each property. The result is a culture that has turned a “staid, bossy, museum-like” experience into something truly “enlightening, surprising, and authentic."
Houston, USA
Driving Organic Growth at Fisher HealthCare
Life Sciences | Sales
Fisher HealthCare was at a crossroads: evolve or die. Forum designed a comprehensive learning system which explicitly linked the development of consultative selling skills and processes to Fisher’s new business strategy. Fisher HealthCare achieved an 80 percent increase in operating income over a 4-year period.
Sydney, Australia
Telstra Business: From Product to Solution Provider, from Transactional Vendor to Trusted Advisor
Telecom | Sales
Telstra is Australia’s leading telecom and information services company. To become known as a customer-focused provider of services in a commodity market, Forum and Telstra Business created an overarching learning-and-practice framework to support 350 account executives, 110 technical sales staff, and 40 sales managers. The result: revenue growth of over 10.8 percent.
London, United Kingdom
Leadership to Align and Engage Employees at EDF Energy
Energy | Leadership
EDF Energy, one of the U.K.'s largest energy companies, experienced rapid growth and was suddenly a culturally diverse and geographically dispersed business. Forum worked with EDF’s top 1,500 leaders to align the organization and drive improved results.
Northeast, USA
Meeting the Healthcare Challenge Through More Effective Leadership
Healthcare | Leadership
A major insurance company launched a campaign that aimed to enhance its ability to act on new opportunities and threats in the healthcare market and to increase the speed with which it brought its services to market now and in the future. Building on groundbreaking research as described in Strategic Speed, Forum worked with the client to design a solution that would develop the organization’s leadership capability to execute this (and future) strategies swiftly and successfully.
New York, USA
Focusing on Business Results: Deloitte & Touche
Professional Services | Leadership
US based professional services firm, Deloitte, faced fierce competition and pressure to attract and retain talent. Forum designed an enterprise-wide learning system to address professionals’ nontechnical developmental needs from entry level associate through senior manager to partner. As a result, their leadership pipeline is strong, as is their market share.
London, United Kingdom
Sweetening the Customer Experience and Revenue at Häagen-Dazs
Consumer Products | BCE
Häagen-Dazs, the ice cream brand associated with quality and luxury, realized that customers’ experience in stores did not match the brand. Forum designed a Branded Customer Experience® and trained store personnel to deliver it. Pilot stores increased revenue 13 percent more than did the control group stores, while also achieving 143% of their customer loyalty target.
Paris, France
Growing a Global Business by Transforming Performance at Carlson Wagonlit Travel
Travel & Leisure | Sales
Paris-based Carlson Wagonlit Travel is is a world leader in business travel management. CWT’s aggressive growth strategy required its entire sales organization to increase its effectiveness in winning new business and managing existing relationships. Forum worked with CWT to develop a comprehensive “Value-Based Selling” learning system for its “SAMS” audience around the globe, with stellar results.
New Brunswick, Canada
Developing Leaders to Drive Growth at a Regional Energy Company
Energy | Leadership
Forum worked with a regional energy company to build a world-class leadership development program that transformed it from an organization run by a small team to one run by a much broader group of professional, empowered leaders.
Charlotte, USA
Transforming Sales Management at Bank of America
Financial Services | Sales
Forum’s program helped Bank of America’s sales managers get up to speed more quickly. New managers, who had required 7 months to become fully effective in their role, exceeded their targets in 4 months. Read more
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