Our clients span the globe and industries. Their challenges and opportunities are as unique as the solutions we co-create. There is one constant, however: results. Whatever the objective – increased operating income, revenue growth, customer loyalty, just to name a few – we help our clients mobilize their people to achieve those business objectives faster and more effectively.
Houston, USA
Driving Organic Growth at Fisher HealthCare
Life Sciences | Sales
Fisher HealthCare was at a crossroads: evolve or die. Forum designed a comprehensive learning system which explicitly linked the development of consultative selling skills and processes to Fisher’s new business strategy. Fisher HealthCare achieved an 80 percent increase in operating income over a 4-year period.
Sydney, Australia
Telstra Business: From Product to Solution Provider, from Transactional Vendor to Trusted Advisor
Telecom | Sales
Telstra is Australia’s leading telecom and information services company. To become known as a customer-focused provider of services in a commodity market, Forum and Telstra Business created an overarching learning-and-practice framework to support 350 account executives, 110 technical sales staff, and 40 sales managers. The result: revenue growth of over 10.8 percent.
London, United Kingdom
Leadership to Align and Engage Employees at EDF Energy
Energy | Leadership
EDF Energy, one of the U.K.'s largest energy companies, experienced rapid growth and was suddenly a culturally diverse and geographically dispersed business. Forum worked with EDF’s top 1,500 leaders to align the organization and drive improved results.
New York, USA
Focusing on Business Results: Deloitte & Touche
Professional Services | Leadership
US based professional services firm, Deloitte, faced fierce competition and pressure to attract and retain talent. Forum designed an enterprise-wide learning system to address professionals’ nontechnical developmental needs from entry level associate through senior manager to partner. As a result, their leadership pipeline is strong, as is their market share.
Sweetening the Customer Experience and Revenue at Häagen-Dazs
Consumer Products | BCE
Häagen-Dazs, the ice cream brand associated with quality and luxury, realized that customers’ experience in stores did not match the brand. Forum designed a Branded Customer Experience® and trained store personnel to deliver it. Pilot stores increased revenue 13 percent more than did the control group stores, while also achieving 143% of their customer loyalty target.
Paris, France
Growing a Global Business by Transforming Performance at Carlson Wagonlit Travel
Travel & Leisure | Sales
Paris-based Carlson Wagonlit Travel is is a world leader in business travel management. CWT’s aggressive growth strategy required its entire sales organization to increase its effectiveness in winning new business and managing existing relationships. Forum worked with CWT to develop a comprehensive “Value-Based Selling” learning system for its “SAMS” audience around the globe, with stellar results.
New Brunswick, Canada
Developing Leaders to Drive Growth at a Regional Energy Company
Forum worked with a regional energy company to build a world-class leadership development program that transformed it from an organization run by a small team to one run by a much broader group of professional, empowered leaders.
Charlotte, USA
Transforming Sales Management at Bank of America
Financial Services | Sales
Forum’s program helped Bank of America’s sales managers get up to speed more quickly. New managers, who had required 7 months to become fully effective in their role, exceeded their targets in 4 months. Read more
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