How We Helped Häagen-Dazs' Sweeten its Customers' Experience and Revenue

The premium ice cream market leader turned to us to improve the way store employees interacted with customers at more than 640 ice cream shops in 54 countries. Read how dramatic improvements in employee and customer satisfaction boosted sales beyond expectations.



Critical Future Leadership Trends - Executive Briefings (North America)
Starts May 5, 2008
Our latest global research uncovered the critical business trends which will have the most impact in the next one to five years. Examine the effect of these trends on your organization's strategy in more detail at a breakfast briefing near you

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Latest Press Release:

As job cuts increase, organizations and managers face tougher task executing strategy

Read our other news stories here


Interview with CEO Dr. Edwin Boswell

Forum President and CEO Dr. Edwin Boswell recently discussed this research in an interview with the Hong Kong Trade Development Council. 

Watch the Interview Here

Forum is a world leader in helping organizations execute their growth strategies faster, more effectively, and more completely. We focus on the essential driver of growth strategies: people.

Organizations often wrestle with three interrelated challenges: executing strategic change, engaging people at all levels and creating an adaptive organization. While companies typically approach these challenges separately or sequentially, our experience is that addressing all three challenges in an integrated, simultaneous change effort accelerates results.

Forum works with clients to drive strategic change through people by building alignment; developing the required knowledge, beliefs and skills; measuring impact and reinforcing learning.

As a result, employees accept strategic change more quickly, increase their own engagement with their jobs, execute more fully and ultimately drive organizational performance.


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Transform The Customer Experience


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Global Locations

Forum has offices across North America, Europe & Asia Pacific.

For information on our global offices click here.

Note: our Hong Kong and Singapore offices have recently moved