We have an immediate opportunity for a Manager of First Impressions/HR Associate in our Boston office. This role will represent Forum to all Boston staff, visitors and clients both in person and via phone. Additionally, this role will provide administrative support to Boston staff, with an emphasis on Human Resources. At Forum, you can make a difference to the businesses and people of the world's leading companies.
You will support Forum in the following ways:
Front Desk: (estimated at 50% of time)
- Greet customers, vendors and other guests; inform staff of their visitors; take messages for staff/visitors. Answer main corporate telephone line and run switchboard; coordinate phone answering duties with backup resources
- Manage and support Forum's mailroom and vendor relationships including USPS, UPS, FedEx, copy machines and fax machine
- Maintain clean communal kitchen; including supply orders and stocking
- Coordinate conference rooms; post weekly schedules and manage room usage
- Manage reception and all public use areas; create daily welcome board (PowerPoint)
- Work continuously to improve the processes and service at the front desk and around the office
- Assist in planning onsite meetings, including catering and other needs of the employees/clients
- Provide administrative support for company, as requested
- Other duties, as assigned
Human Resources Support: (estimated at 50% of time)
- Provide HR support to Forum staff, with guidance from our HR leader. HR duties may support Recruiting efforts, Employment programs, Benefits administration, Employee Communications, etc.
You must demonstrate:
- 3-4 years of previous work experience is required. Experience in a corporate/business environment is strongly preferred
- The ability to effectively establish and maintain positive working relationships with colleagues at all levels in the office as well as remote work locations
- The ability to credibly handle confidential information is a critical requirement
- A professional demeanor, at all times, when effectively perform this role situated at a stand-alone desk in our Lobby
- Bachelor's degree is required. Basic working knowledge of HR function is strongly preferred
- Strong comfort using the MS Office products is required
- Strong customer focus, strong written and verbal skills, excellent telephone manner, team player, very detail-oriented; strong initiative and follow-through; ability to handle multiple tasks simultaneously; ability to set priorities; good judgment, and process improvement skills.
Passionate. Insightful. Connected. Caring. Pioneering. If this describes you, then you will identify with what Forum people stand for, and we would like to hear from you.
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