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Archive for March, 2009

Cutting Through the Noise

March 13th, 2009 by Ed Boswell

I’ll confess – I’m a news junkie. But lately, I’ve found myself tuning out. Not because the news isn’t interesting; in some ways, it’s too interesting. Rather I find the news terribly unhelpful as a business leader. Most of it focuses on forces over which we have no control. The news also has become a bit of an echo chamber; once someone utters the latest doom-and-gloom headline, it is repeated so often on radio, television and the newspapers that one wonders if we aren’t creating some self-fulfilling prophecies. And finally, sometimes the news just seems, in an ironic way, out of touch with reality. Let me tell you what I mean.

I spent time recently visiting clients on the West Coast of the US and speaking at an industry conference. What I realized in my travels and conversations is that most companies, like my own, are as fundamentally sound today as they were six or nine months ago – still producing high quality products or services for customers and still staffed by highly productive and committed men and women. No one can deny that the financial markets are a mess and that credit is tight. Nor can anyone deny that almost all of us are engaged in some form of belt-tightening. And finally, no one can deny that it has become more and more challenging to lead and sell in this tough economy. But who we are and the value we provide to the marketplace remain unchanged.

There is a huge psychological element in all of this. If we focus on the grim headlines and on the factors over which we have no control, I’m afraid that we’re in for a long recession; our attitudes (for instance, our caution in making investments) and our actions (for example, huge cutbacks in spending) will only prolong the pain. But if we turn our attention to those things that we can control, to those assets of ours that do provide value, and to our customers who do depend on our products, services and insight, then we have a better than even chance of emerging from this downturn sooner and in better shape.

I haven’t cancelled any of the newspaper subscriptions yet, but I am spending more time on the human interest stories and not the front page!

Mastery and How to Attain It

March 13th, 2009 by Forum Corporation

By Kerry Johnson, Executive Consultant

While thinking about the idea I discussed in a recent blog post—that it takes 10,000 hours to attain a level of mastery—I recalled a tiny, yet profound book I’d read more than 15 years ago entitled Mastery: The Keys to Success and Long-Term Fulfillment by George Leonard. I was fascinated by how articulate Leonard was in laying out a path to achieving mastery in almost any area of endeavor—sports, music, cooking, whatever—and it struck me that you could talk about achieving some form of leadership mastery by following his process.

The keys Leonard focuses on are self-awareness and self-discipline, neither of which is easy to develop or practice.

More specifically, Leonard’s advice is “learn to love the plateau.” Think back to a time when you were determined to learn a new skill. Let’s take skiing as an example. How did you go about it? If you were truly serious about learning to ski, you probably got some basic equipment (rented first, then purchased), took some basic lessons, and you practiced. The practice was slow at first and probably hard. Only little kids like to fall down, after all. But you kept at it. Eventually you improved and could now “master” the beginner’s slopes with some confidence. You went back home feeling pretty good about your newfound skiing ability.

After that initial excitement you planned another trip to snow country before the winter was over. You got a rush from the feeling of accomplishment. This time you picked up almost where you left off. Since you’d made such excellent progress in learning to ski the first time, you were pretty sure that you’d see some real improvement this time too. Did it happen? Probably not! In fact, you had hit your first plateau—which lasted the whole weekend and left you feeling a little daunted.

You’re no quitter, though, so, after mulling over the dreaded plateau for a couple of weeks at home, you decided to attack that mountain again. This time you figured you’d better take another lesson. At first, the results were not too reassuring. In fact, you seemed to be getting worse, not better, until, after some really concerted practice, you made some visible progress to the next level. You had the usual dip in performance that accompanies learning a new technique to improve your overall skill, and—now comes the worst part—you were now back on another plateau, and you probably didn’t even know it yet.

Leonard talks about how to learn to love the plateau, because if you don’t, you’re doomed to become a dabbler. You’re doomed to be the person who gets just good enough to get by. You get to that point because you never push beyond the level of the original lesson and the plateau that follows. The plateau (when you love it) is the place where your new skills get integrated into your repertoire. The plateau, even though it feels like no progress is being made, is actually the place where you fine-tune your progress to date and prepare to press on. It’s also the place that can bring the most frustration and disappointment, and, for that reason, it is on the plateau that most people stop stretching for mastery and learn to live with the level they’re on.

In terms of learning to lead this may be the core contributor to Murphy’s Law. Our level of incompetence is really just a plateau. The challenge is to recognize that and find a path to the next plateau, learning to love that one for what it can teach you.